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Do you have questions about our services and our company then you've come to the right place.

We stand for clear communication with our customers, after-sales service is also very important to us.

We have summarized all the most frequently asked questions on this page, if you do not find an answer yet, you can contact us via Chat (bottom right of the website) or via our contact form

through this link send a message!

  • Postage costs
    Within the EU zone All prices exclude shipping costs. Orders from €40 will be delivered FREE via Mondial Relais at a collection point in your area, under €40 you will be charged €3. From a purchase of €60, your order will be delivered to your home for free via Mondial Relais, under €60 you will be charged €6 for this shipping option. You can also opt to have your package shipped quickly via DHL or FedEx, for which we charge €12 in shipping costs. Kind regards, Harry Tilley Jewels
  • Send back
    If the purchased product does not meet the buyer's expectations, the buyer may return it, subject to the following conditions: 1. Return within fourteen days after the buyer has received the product. The postmark is decisive for returning the product. 2. The return must always be announced seven days in advance by e-mail at the following mail > 3. Special and different custom-made products ordered by the buyer will not be taken back. Please note: all orders with rings are custom-made, here is never a right of return valid!!! 4. Return items will only be accepted in undamaged condition, not worn and in the original packaging if possible. 5. Any damage to return items will be charged to the buyer. 6. The return shipment must be sent back with sufficient postage (preferably registered). The buyer will be charged for insufficient postage of the return shipment. 7. The return shipment always remains the responsibility of the buyer until it has arrived at Harry TiLLEY Jewellery. 8. Shipping costs for returns will not be refunded. 9. Shipping costs are understood to mean registered post, incl. insurance, signature for receipt and any necessary customs / export documents. 10. The buyer will receive the refund of the order amount no later than fourteen days after our confirmation of receipt by e-mail. Please contact us to be sure! 11. We are not responsible for the loss or damage of parcels sent by post, or transport company. That is why we recommend sending the orders, tracked and/or insured. Return address Harry TiLLEY 43, Rue du Vigne F11510 Fitou France Kind regards, Harry TiLLEY Jewellery
  • Delivery times
    1. Harry Tilley jewellery does not process orders on Sundays, public holidays and during closing periods due to holidays. 2. The shipment of ordered products is in principle as soon as possible, with the exception of custom-made products. The processing of products in stock is 48 hours after ordering, products with modifications or that need to be made, the buyer will be informed about estimated shipping time. 3. The delivery time for products in stock is between three and six working days for Belgium and Europe, depending on the country of destination. 4. For countries with a destination outside the European Union, the delivery time for products in stock is between five and 15 working days depending on the choice of shipping. Import duties shall be borne by the buyer. 5. The shipment of ordered products will be sent by us for the Free shipping option via normal post. All orders can also be sent via tracking link mist additional payment of 6€. 6. You will receive a message from us as soon as the products have been dispatched. Kind regards, Harry Tilley Jewelry
  • Do the sales prices include shipping costs and VAT?
    The sales prices include VAT calculated at 21% VAT calculation in Belgium. All our orders are shipped free of charge from €30 via postal package, under €30 we charge €3 in shipping costs. Kind regards, Harry Tilley Jewels
  • What materials and stones are used?
    All our jewellery is made with care in our Atelier in Fitou (France). To supply materials for the creation of our jewellery, we have been working for years with reliable suppliers, who can assure us of high quality materials. Our jewellery is made of 925 Sterling Silver, for which we also have a hallmark as silversmith. The silver in our jewellery is sometimes also treated with patinas for a special effect or sometimes 18k Gold-plated. Our semi-precious stones are of perfect quality, as we work with the energy of these stones and so it is very important that these stones have a good quality and healing power. For our bracelets we also work with natural stones and pearls, the bracelets are composed with a mix of stones, here will be Half-Edel stones among them but also wooden pearls, glass pearls, Hematite, Agate, etc. For our sparkling stones we work with Cubic Zirconia stones, these stones shine like diamonds and are machine-made. We prefer these stones to Swarovski stones as we consider Zirconia to be of better quality. If you have any questions, please feel free to contact us via Kind regards, Harry Tilley Jewellery
  • Customer service
    We can be reached by telephone Monday to Sunday from 11:00 - 18:00 on +33 6 29 51 07 50 (France) +32 475 459399 (Belgium) If we are unable to take your call, please leave a message on our answering machine We will call you back as soon as possible. You may also send us an e-mail at the following e-mail address or a message via our online chat (bottom right of the page). By appointment, you can also visit our Atelier in Fitou (France) Atelier Harry TiLLEY 43, rue du Vigne 11510 Fitou France Registered office Harry TiLLEY bv Handelsstraat 114 1840 Malderen btw nr: BE0473.674.853
  • Guarantee
    We provide a warranty period of 3 months after purchase of a piece of jewellery. Under guarantee we understand construction faults of a piece of jewellery. Discolouration of metal parts due to non-compliance with the usage guidelines while wearing a piece of jewellery and the storage instructions after use of a piece of jewellery are not covered by the guarantee! You can always have your jewellery repaired through our Atelier. Please send good photos to our mail address so that we can possibly make a quotation through the photos. Kind regards, Harry TiLLEY Jewelery
  • Customization
    Take a look at our extensive blog about putting together your own Jewellery via this LINK What we recommend is that after figuring out how you would like your custom jewellery, that you first contact us via our online Chat (bottom right of the page) or by phone. Then we can smoothly go over it with you and make adjustments if necessary. You can reach us by phone all days of the week from 11:00 - 18:00. Belgium: +32 475 459399 France: +33 6 29 51 07 50 Mail: Kind regards, Harry Tilley Jewellery
  • Secure payment
    We work with the most secure payment systems such as Paypal and Stripe. You can pay with the following cards via these payment systems. If you prefer to pay by bank transfer, this is of course also possible. You can pay by bank transfer via the following account number. ING Belgium Harry TiLLEY bv IBAN: BE52 3101 4718 0109 Kind regards, Harry TiLLEY Jewelry
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